Front Desk Receptionist/CBD Specialist at Disensary

Job Overview

Our store is where customers come to “experience cannabis & CBD”, and our Retail Associates are vital to delivering customer service, offering a distinctive shopping experience that drives sales results. The Retail Associate is primarily responsible for providing assistance to patrons and patients through concierge-level service, assuring anyone who visits a store leaves satisfied. Individual responsibilities as a Front Desk Associate include demonstrating outstanding customer service and sales skills, assisting with check in and follow up. The Retail Associate conducts day-to-day operations within the retail location while adhering to company policy and industry regulations.

Essential Duties and Responsibilities

  • Must be able to work 7PM-11PM Monday-Friday.
  • Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
  • Lead tours of sales floor within the store, making product recommendations based on ongoing research of strains, cannabinoids and vendor-produced products available
  • Maintain knowledge of all CBD and cannabis strain profiles, edibles, concentrates, pre-rolls and accessories for sale in the dispensary, utilizing knowledge of how cannabinoid profiles and potency affect the body
  • Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions
  • Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance
  • Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
  • Answer phone provide customer service
  • Confirm accuracy of order displayed in POS (correct product, quantity and/or weight, RFID, Pricing, etc.)
  • Verify correct use of required packaging and labeling
  • Operate cash register by using barcode scanner, computer-based POS system and cash drawer to process transactions, ensuring patrons and patients leave with labeled product inside of a state regulated exit bag with correct change and a receipt
  • Adhere to security protocol and promote safety for patrons, patients and other Team Members
  • Work as part of a team to ensure sales, guest satisfaction and that compliance goals are met by designated timelines
  • Fill all time during scheduled shifts with productive, useful activity, including cleaning, stocking, researching, organizing or completing any other tasks to contribute to company success
  • Adhere to all company uniform policy and preserve all provided necessary equipment
  • Uphold personal hygiene to ensure safe interaction with patients, product and other Team Members
  • All other job duties as assigned

Qualifications
Education

  • High School diploma or General Education Development (GED) required

Training

  • Must maintain current knowledge and adhere to all policy and regulations of the OMMA;

Required Skills & Experience

  • Excellent computer, mathematical, language and reasoning skills
  • Retail, operations and/or sales experience

Preferred Skills & Experience

  • Knowledge of Oklahoma marijuana laws, OMMA regulations; previous marijuana industry experience preferred with priority given to candidates with experience in OK licensed facilities
  • Bilingual skills

Job Type: Part-time

Salary: $8.00 /hour

Experience:

  • Customer Service: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Shifts:

  • Evening (Required)

Working Days:

  • Monday (Required)
  • Tuesday (Required)
  • Wednesday (Required)
  • Thursday (Required)
  • Friday (Required)

Work Location:

  • One location

Working days:

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday

Hours per week:

  • 10-19
  • 20-29

Typical start time:

  • 7PM

Typical end time:

  • 11PM

Administrative Duties:

  • Greeting visitors
  • Answering and routing phone calls

Schedule:

  • Night shift

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