Sales Associate | Oakland

Harborside is a global leader in the medical cannabis movement and represents the cutting-edge of innovation in our industry. Our employees are valuable to us – we offer a highly competitive benefits package which includes medical, dental, vision, FSAs, commuter benefits, EAP and 401k. We’re currently seeking compassionate, friendly and energetic sales professionals to join our team in Oakland, CA:

EXAMPLES OF DUTIES AND ESSENTIAL FUNCTIONS: (This list is not intended to be all inclusive)

Create a welcoming environment: smile and greet each customer with compassion, warmth and gentleness.

Provide exceptional service to all customers; act as a resource for Harborside Policies and Cannabis Law updates; provide information to customers about healing services, and vending services.

Perform general reception duties including, but not limited to, answering and routing phone calls, and relaying messages in a timely manner.

Regulate the movement of customers, vendors and visitors throughout the building.

Maintain customer database; accurately register and verify new customers and ensure all information is current.

Conduct facility tours for new customers.

Perform opening and closing duties.

Ensure all customers understand and follow Harborside policies and procedures.

Maintain neatness, supply level, organization, and overall cleanliness of the reception desk, healing services sign up area, activist station, and resource center.

Assist customers with special needs.

Escalate customer issues to supervisor when appropriate.

Partner with Purchasing Dept to regulate the flow of vendors into vendor waiting room.

Record customer information accurately.

Listen and respond to customer and coworker needs/requests appropriately and timely.

Communicate with other departments as necessary.

Assist to maintain and ensure departmental equipment is functioning and in good working order.

Attend required meetings and participate in team and professional development activities.

Provide timely and appropriate feedback to supervisor.

Perform other duties as assigned by supervisor.

JOB SPECIFIC PERFORMANCE REQUIREMENTS: (Knowledge, Skills and Abilities)

Basic knowledge of cannabis law.

Knowledge of cannabis strains and applications, effects and routes of delivery.

Administrative skills.

Knowledgeable of Microsoft Office.

Outstanding customer relations skills.

Exceptional conflict resolution skills.

Ability to function in a fast-paced environment.

Knowledgeable in Microsoft Office Suite.

Excellent communication skills.

Basic computer operating skills.

Basic math skills.

GENERAL PERFORMANCE REQUIREMENTS:
Provide excellent service.

Present a professional image in appearance, actions and words.

Demonstrate ownership, accountability, initiative and quality of work.

Build positive team relationships throughout your department and Harborside.

Work scheduled shifts.

Record all time worked accurately, promptly, and honestly.

Follow all safety policies.

Be a role model for the Harborside Experience.

Understand and practice Harborside values.

Demonstrate ethical behavior.

TYPICAL PHYSICAL DEMANDS:
Requires prolonged standing and some bending, stooping and stretching.

Ability to operate a computer, POS system and other office equipment.

Moving up to 20 pounds on occasion.

TYPICAL WORKING CONDITIONS:
Work will generally be performed inside a fast-paced cannabis dispensary.

Involves frequent contact with vendors, customers and staff.

Will require working varied hours/day, including nights weekends, holidays, and/or events, on occasion.

May include working an alternative work week.

EDUCATION/EXPERIENCE:
1+ years customer service experience working within in a retail/hospitality environment.

HS diploma, GED or equivalent.

Reception/administrative experience a plus.

Cannabis/health industry experience highly desirable.

Must be 21 years old and pass a criminal background check per the City of Oakland.

EEO STATEMENT

Harborside is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law. EOE.

Only candidates can apply for this job.
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